FAQ

Returns

We’re happy to accept returns within 30 days of purchase for items that are unworn, unwashed, and have original tags attached. Sale or promotional items are final.

To request a return, please contact us first for approval. Once approved, send the item back to us. After we receive the original item, a refund will be issued to the original form of payment. Return shipping costs are the customer’s responsibility. At this time, we process refunds rather than exchanges, so a new order may be placed if needed.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos and your order number. We’ll review the issue and resolve it promptly.

Shipping

• Tracking Not Updating? Please allow 1–2 business days for tracking updates.

• Marked Delivered but Not Received? Contact us if the item has not been received within 3 business days of the delivery date.

Sizing

Refer to our size guide for general sizing information. If you have questions about fit, contact us before placing your order.

Sale Items

All sale items are final and cannot be returned or refunded.

Price Adjustments

Price adjustments are honored within 24 hours of placing an order.

Discount Codes

Please ensure discount codes are entered correctly at checkout. Some codes may not apply during sales or promotions.

Privacy

Your security is important to us. All transactions are processed through a secure server.

Wholesale

We’d love to connect with you.
Just email bo@delucofficial.com with your store name and location, and we’ll introduce you to the right sales rep.